Policies

Please see our policies below to learn more about our terms and conditions.

Terms & Conditions

You must notify your tutor latest by 8am on the day of the scheduled lesson if you need to cancel, via SMS or phone call.
If you cancel with late notice, the lesson will be chargeable with a 50% cancellation fee. The only exception is if there is an emergency or severe illness. Proof must be provided (e.g., medical certificate).
Cancelling within 1 hour of the scheduled lesson will be chargeable with a 100% cancellation fee.
If you are aware that you will be absent on certain dates (i.e., for a holiday or event), please notify your teacher at least a week in advance.
If the student is sick, you must contact your tutor to cancel/reschedule the lesson as this puts them at risk. If a student is not well enough to attend school, then they are not well enough to attend private lessons.
Tutors will be in charge of rescheduling lessons in TutorCruncher - please communicate directly with your tutor via SMS/text message if you need to reschedule or cancel.
Your weekly lesson time is locked in for the school term. If you need to change times, please contact your teacher directly. Please note this may not be possible unless the teacher has availability.

A one-off payment of $40 will be charged for the first trial lesson (45 mins), and there is no obligation to purchase a GMS Lesson Package until you have decided if you would like to continue with regular lessons.
To view our available Lesson Packages with more details of pricing, please contact us.
All lessons are to be paid in advance.
If you are enrolling more than one child, we offer a sibling discount which applies to each additional child.
If you still have remaining credit on your client balance (e.g., if you paid for the 10-lesson package but only had 8 lessons that term), the remaining funds can be carried forward and put towards a future invoice. Otherwise if you have chosen to discontinue lessons, the surplus amount will be refunded to you.

All payments are made online via our direct debit system (charged automatically and securely through Stripe).
There are to be no cash payments at any time.
A credit request will be sent to you based on the Lesson Package you have chosen.
Unless you notify us in advance, it is assumed that you would like to re-select the same Lesson Package type you previously chose when it is time to renew for a new school term.

You must source your own instrument before commencing lessons with one of our tutors. If you do not have an instrument yet, you can view vendors we recommend here to hire or purchase one.
If you or your child cause damage to your tutor's instrument, repair costs will be chargeable to you.